Preet Lamba

IBM India

Noida, India

Process Delivery Specialist

1. Spearheaded the execution of disconnection orders through the creation of Access Service Requests(ASR) and meticulous verification of circuit designs, ensuring seamless IP disconnections.

2. Experienced in utilizing tools such as Windows, Outlook, Teams, Citrix Workspace, XLR, EON,Salesforce, Ops Console, VPN, and Security applications.

3. Coordinated with vendors to dispatch ASRs and diligently followed up for Firm Order Confirmations,maintaining high standards of service delivery.

4. Consistently met client Service Level Agreements (SLAs) by adhering to strict timelines and qualitybenchmarks.

Vibrant Outdoor Media Pvt. Ltd.

Noida, India

Bussiness Development Associate

1. Reach out to leads through cold calling, emailing, networking, or attending events.

2. Maintain strong relationships with existing clients to ensure customer retention and satisfaction.

3. Work closely with marketing, product development, and other teams to align efforts.

4. Proficiency in CRM tools and MS Office (Word, Excel, PowerPoint).

5. Address client inquiries, concerns, and needs effectively.